Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact SlimGlow support first so we can provide the correct return instructions.

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items may include:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Items marked final sale or non-returnable at checkout

Partial Refunds

There are certain situations where only partial refunds may be granted, including:

• Items with obvious signs of use
• Opened media items such as CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your payment provider.

Late Or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us through our Contact Us page.

Sale Items

Only regular-priced items may be eligible for a refund. Sale items, promotional items, clearance items, and final-sale items may not be refundable unless required by applicable law.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us through our Contact Us page for instructions before sending anything back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your approved return. Once the returned item is received, a gift certificate may be issued to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we may send the refund to the gift giver.

Shipping Returns

To return your product, please contact SlimGlow support first for the correct return instructions and return address.

You will be responsible for paying your own shipping costs for returning your item unless otherwise stated by our support team. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us through our Contact Us page.